Cookie Settings
Please allow us to collect data about how you use our website. We will use it to improve our website, make your browsing experience and our business decisions better. Learn more
Privacy Policy
Introduction
Lunar Bank values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, mobile application, and banking services.
Information We Collect
We may collect the following types of information:
Personal Information
* Full name
* Date of birth
* Address
* Email address
* Phone number
* Government-issued identification details
Financial Information
* Bank account details
* Transaction history
* Payment information
* Credit and debit card information
Technical Information
* IP address
* Device information
* Browser type
* Login activity
* Cookies and usage data
How We Use Your Information
We use your information to:
* Open and manage your accounts
* Process transactions and payments
* Verify your identity
* Provide customer support
* Improve our products and services
* Prevent fraud and unauthorized activities
* Comply with legal and regulatory requirements
* Communicate important service updates
Information Sharing
Lunar Bank does not sell customer information. We may share your data only in the following circumstances:
* With regulatory authorities when required by law
* With trusted service providers who assist in delivering banking services
* To prevent fraud, security threats, or illegal activities
* During business transfers, mergers, or acquisitions, where permitted by law
Data Security
We use industry-standard security measures to protect your information, including:
* Data encryption
* Secure servers
* Multi-factor authentication
* Continuous security monitoring
* Access controls and employee confidentiality requirements
Despite our efforts, no electronic system can be guaranteed completely secure.
Cookies and Tracking Technologies
Our website and mobile applications may use cookies and similar technologies to improve user experience, analyze website performance, and provide personalized services. You may adjust your browser settings to manage cookie preferences.
Your Rights
Depending on applicable laws, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of personal data
* Restrict certain processing activities
* Withdraw consent where applicable
* Request a copy of your personal information
Requests may be subject to legal and regulatory requirements.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Links
Our website may contain links to third-party websites. Lunar Bank is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will become effective upon publication.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact Lunar Bank Customer Support through the contact information provided on our website.
By using Lunar Bank's services, you acknowledge that you have read and understood this Privacy Policy.